Help with LivePocketLivePocket 使用支持

A personal space for recording concerts, collecting tickets, saving setlists, and preserving live memories. It is an archive of shows you have been to — not a ticketing app, not a social network.一个记录演出、收藏票根、保存歌单、留存现场回忆的私人空间。它是你去过的演出的存档——不是票务应用，也不是社交网络。

LivePocket is currently preparing for TestFlight. We would rather ship it late than ship it thin, so we are not announcing a date yet. Email us to be told first.LivePocket 目前正在准备 TestFlight。我们宁愿晚一点发布，也不想发布一个单薄的版本，所以暂不公布具体日期。给我们发邮件，可以第一时间获知消息。

LivePocket is a native iOS app, built for iPhone. Support for iPad is being considered for a later release. There is no Android or web version planned at this time.LivePocket 是一款原生 iOS 应用，为 iPhone 设计。iPad 支持将在后续版本中考虑。目前没有 Android 或网页版的计划。

On your device. If you turn on sync, also in your own iCloud account via CloudKit's private database. We run no servers and have no way to read your library.存在你的设备上。若你开启同步，还会通过 CloudKit 的私有数据库存放在你自己的 iCloud 账户中。我们不运营任何服务器，也无法读取你的资料库。

Full detail is in the Privacy Policy隐私政策.完整说明见隐私政策。

No. There is no registration, no login, and no password. Sync uses the Apple Account already signed in on your device.不需要。没有注册、没有登录、没有密码。同步功能使用你设备上已登录的 Apple 账户。

Sync runs through iCloud, so check the following in order:同步通过 iCloud 进行，请依次检查：

• Both devices are signed in to the same Apple Account两台设备登录的是同一个 Apple 账户
• Settings → Apple Account → iCloud → LivePocket is switched on设置 → Apple 账户 → iCloud → LivePocket 已开启
• iCloud storage is not fulliCloud 储存空间未满
• Both devices have a network connection, and Low Data Mode is off两台设备均有网络连接，且已关闭"低数据模式"

Large ticket images can take a few minutes to appear. If it still doesn't work, email us with both device models and iOS versions.较大的票根图片可能需要几分钟才会出现。若仍无法同步，请将两台设备的型号与 iOS 版本发邮件告知我们。

We cannot. Because we never receive your data, we hold no copy of it and have no way to restore it. Your best option is an iCloud or encrypted local backup of the device made before the deletion.我们无法恢复。由于我们从未接收你的数据，也就不持有任何副本，无从还原。最可行的办法是使用删除之前所做的 iCloud 备份或设备的加密本地备份。

This is the trade-off of a design with no servers — we would rather not be able to see your data than be able to recover it.这是"没有服务器"这一设计的取舍——我们宁可无法看见你的数据，也不愿以可恢复为代价换取访问权限。

Export is on the roadmap and we consider it a requirement, not a feature — your memories should never be locked inside one app. If it matters to you, tell us which format you'd want.导出功能已在规划中，我们视其为必需项而非附加功能——你的记忆不应被锁在一个应用里。如果你在意这一点，欢迎告诉我们你希望的格式。

LivePocket is free to download. A single one-time purchase of ¥38 unlocks everything, permanently.LivePocket 免费下载。一次性支付 ¥38 即可永久解锁全部功能。

• No subscription — nothing renews, ever没有订阅——永远不会自动续费
• No ads, and no data-driven monetisation没有广告，也没有基于数据的变现
• Buy once, use on every device signed in to your Apple Account购买一次，登录同一 Apple 账户的所有设备均可使用

We chose a one-time price because an archive of your own memories should not stop working when a payment lapses.我们选择买断制，是因为一份属于你自己的记忆存档，不该因为某次扣款失败而停止工作。

Open LivePocket and use Restore Purchases in Settings. Make sure the device is signed in to the same Apple Account you used to buy the unlock — purchases cannot transfer between different Apple Accounts.打开 LivePocket，在设置中使用"恢复购买"。请确认设备登录的是当初购买时使用的同一个 Apple 账户——购买记录无法在不同 Apple 账户之间转移。

If restore still fails, email us your App Store receipt or order ID and we'll help you sort it out with Apple.若仍无法恢复，请将 App Store 收据或订单号发邮件给我们，我们会协助你与 Apple 处理。

All payments go through Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.所有付款均通过 Apple 完成，因此退款由 Apple 而非我们处理。请前往 reportaproblem.apple.com 申请。

If the reason is something broken in the app, please tell us as well — we would rather fix it than have you leave.如果退款原因是应用本身的问题，也请告诉我们——比起让你离开，我们更想把它修好。

Please send it. LivePocket is made by one person, and the shape of it is still open. Requests from people who actually go to shows carry a lot of weight.请告诉我们。LivePocket 由一个人开发，产品形态仍在成形中。真正会去看现场的人所提出的建议，分量很重。